Help center
Answers about virtual visits, billing, prescriptions and your account.
12 answers
VisitsHow does a virtual visit work?
Complete a short health intake, then meet your provider by secure video from your phone or computer. Your notes and next steps appear in your portal after the visit.
PrescriptionsCan my provider prescribe medication?
When it is clinically appropriate, your provider can prescribe during or after your visit. Every prescribing decision is made by your provider.
BillingWhat does my clinic’s access include?
Your clinic decides what its access includes and sets its own price. You get the patient portal, your visit summaries and messaging with your provider.
PrescriptionsAre prescriptions included?
Your clinic decides what its price includes. Every prescribing decision is made by your provider, only when it is clinically appropriate.
BillingWho sets the price patients pay?
Each practice sets its own price for patient access. Patients see it before they pay, and they pay the practice directly.
BillingHow do practices get started on Megvite?
Click Get started to choose your clinician setup and open your workspace.
BillingHow do practices get paid?
Patients pay your practice directly through your own connected payout account.
VisitsCan I pay for a single visit?
If your clinic offers one-time access, its booking page shows the price. Some clinics charge monthly instead.
VisitsWhat do I need for a video visit?
A phone, tablet or computer with a camera, a microphone and a stable connection. You can test your camera and microphone before you join.
BillingHow do I cancel?
Your clinic manages its own billing. Contact your clinic to cancel monthly access.
AccountWhere do I find my visit notes and results?
Visit summaries, care plans, prescriptions and lab results are kept in your patient portal after each visit.
AccountWho can see my information?
Access is limited to you and authorized members of your practice. Read the privacy page for the details.